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If you've ever used YouTube, we'd appreciate your response.
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We are students from Tallinn University, and we invite you to participate in this online survey. We want to learn more about the user satisfaction and system usability of YouTube.
If you agree to participate in our study, please click 'I accept' below.
You will be asked to respond to questions on a scale 1 to 7 (1 = strongly agree, 7 = strongly disagree) for user satisfaction. And a scale of 1 to 5 (1 = strongly disagree, 5 = strongly agree) for system usability.
The survey will take about 3-4 minutes to complete.
If you would like to withdraw from the survey while filling it out, you are free to stop at any moment and not submit on the final page.
Ready?
The following statements ask you to reflect on your experience of engaging with YouTube. For each statement, please use the following scale to indicate what is most true for you.
(in number of years)
you may select multiple options
or the highest degree you have received
you may select multiple options
Please select from the dropdown
Please select from the dropdown
User Satisfaction
PLEASE NOTE!
Scale ahead:
1 = strongly agree
4 = neutral
7 = strongly disagree
1. Overall, I am satisfied with how easy it is to use YouTube. *
1 → strongly agree
7 → strongly disagree
2. It was simple to use YouTube. *
1 → strongly agree
7 → strongly disagree
3. I was able to complete the tasks and scenarios quickly using YouTube. *
1 → strongly agree
7 → strongly disagree
4. I felt comfortable using YouTube. *
1 → strongly agree
7 → strongly disagree
5. It was easy to learn to use YouTube. *
1 → strongly agree
7 → strongly disagree
6. I believe I could become productive quickly using YouTube. *
1 → strongly agree
7 → strongly disagree
7. YouTube gave error messages that clearly told me how to fix problems. *
1 → strongly agree
7 → strongly disagree
8. Whenever I made a mistake using YouTube, I could recover easily and quickly. *
1 → strongly agree
7 → strongly disagree
9. The information provided with YouTube was clear. *
(such as online help, on-screen messages, and other documentation)
1 → strongly agree
7 → strongly disagree
10. It was easy to find the information I needed. *
1 → strongly agree
7 → strongly disagree
11. The information was effective in helping me complete the tasks and scenarios. *
1 → strongly agree
7 → strongly disagree
12. The organization of information on YouTube screens was clear. *
1 → strongly agree
7 → strongly disagree
13. The interface of YouTube was pleasant. *
1 → strongly agree
7 → strongly disagree
14. I liked using the interface of YouTube. *
1 → strongly agree
7 → strongly disagree
15. YouTube has all the functions and capabilities I expect it to have. *
1 → strongly agree
7 → strongly disagree
16. Overall, I am satisfied with YouTube. *
1 → strongly agree
7 → strongly disagree
System Usability
HEADS UP!
Scale change ahead:
1 = strongly disagree
3 = neutral
5 = strongly agree
1. I think that I would like to use YouTube frequently *
1 → strongly disagree
5 → strongly agree
2. I found YouTube unnecessarily complex *
1 → strongly disagree
5 → strongly agree
3. I thought YouTube was easy to use *
1 → strongly disagree
5 → strongly agree
4. I think that I would need the support of a technical person to be able to use YouTube *
1 → strongly disagree
5 → strongly agree
5. I found the various functions in YouTube were well integrated *
1 → strongly disagree
5 → strongly agree
6. I thought there was too much inconsistency in YouTube *
1 → strongly disagree
5 → strongly agree
7. I would imagine that most people would learn to use YouTube very quickly *
1 → strongly disagree
5 → strongly agree
8. I found YouTube very cumbersome to use *
1 → strongly disagree
5 → strongly agree
9. I felt very confident using YouTube *
1 → strongly disagree
5 → strongly agree
10. I needed to learn a lot of things before I could get going with YouTube *
1 → strongly disagree
5 → strongly agree
Thank you! 🙌
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We aim to collect 40-50 surveys.
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If you would like, please share this survey with others.
We aim to collect 40-50 surveys.
This form was created for FREE using Youform.