What initially drew you to our company?

Price

Features

Customer Service

Recommendation

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What led to the termination of your contract with us?

Staff behaviour or response

Service not meeting expectations

Pricing

Quality of support

Other

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Can you provide additional details about this?

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Who have you selected as your next service provider?

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After comparing with competitors, how do you now perceive our pricing?

Very cheap

Quite cheap

About right

Slightly expensive

Very expensive

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Is there anything we could change or enhance to retain you as a customer?

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Thank you for being our customer. We value your feedback.

We regret to see you leave