Did you purchase your caravan from Southern Design RV in Ballarat? ^*

If you purchased your caravan second hand, or from another dealer, please contact the seller for further information.

Yes

No

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To begin your warranty claim, please provide some information about yourself. ^*

Your data will only be shared with our trusted partners to facilitate your claim.

First Name ^*

Last Name ^*

Email ^*

Phone Number ^*

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And now a few details about your caravan.

We will guide you through where to find some of the information required along the way.

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What make and model of caravan do you own ___? ^*

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Please enter the Chassis Number of your caravan below: ^*

The chassis number can be found on the draw bar or compliance plate as shown in the image. Alpha-numeric characters only. Some examples are: DRV0000, YK0000, ESS0000 and NA00000.

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Have you organised a repairer? ^*

If you have taken your van to a repairer for appraisal, select 'Yes' and then enter their details.

Yes

No

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Please enter the repairer's details here ___. ^*

Email ^*

Phone Number ^*

Company

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Please upload the quote you received from ___. ^*

You can upload the file you received from the repairer, or a clear, legible photo of a written quote.

You can drag & drop or paste as well

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Warranty issue #1 ^*

What type of issue are you experiencing with your caravan ___?

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Warranty issue #1 - Description ^*

Please describe the ___ issue in detail below.

/

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Warranty issue #1 - Serial Number ^*

Please enter the serial number of the appliance below. The serial number will be on a sticker on or in the appliance itself, or in the appliance manual.

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Please upload clear photos or a short video of warranty issue #1 ^*

We need both a close-up photo and a positional photo or a short video, so that we can see the detail of the issue.

You can drag & drop or paste as well

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Would you like to add another issue to this warranty claim? ^*

You can add a maximum of 9 more issues to this warranty submission.

Yes

No

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Warranty issue #2 ^*

What type of issue are you experiencing with your caravan ___?

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Warranty issue #2 - Description ^*

Please describe the ___ issue in detail below.

/

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Warranty issue #2 - Serial Number ^*

Please enter the serial number of the appliance below. The serial number will be on a sticker on or in the appliance itself, or in the appliance manual.

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Please upload clear photos or a short video of warranty issue #2 ^*

We need both a close-up photo and a positional photo or a short video, so that we can see the detail of the issue.

You can drag & drop or paste as well

press Enter ↵

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Would you like to add another issue to this warranty claim? ^*

You can add a maximum of 8 more issues to this warranty submission.

Yes

No

press Enter ↵

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Warranty issue #3 ^*

What type of issue are you experiencing with your caravan ___?

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Warranty issue #3 - Description ^*

Please describe the ___ issue in detail below.

/

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Warranty issue #3 - Serial Number ^*

Please enter the serial number of the appliance below. The serial number will be on a sticker on or in the appliance itself, or in the appliance manual.

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Please upload clear photos or a short video of warranty issue #3 ^*

We need both a close-up photo and a positional photo or a short video, so that we can see the detail of the issue.

You can drag & drop or paste as well

press Enter ↵

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Would you like to add another issue to this warranty claim? ^*

You can add a maximum of 7 more issues to this warranty submission.

Yes

No

press Enter ↵

'Oops! something went wrong.',

Warranty issue #4 ^*

What type of issue are you experiencing with your caravan ___?

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Warranty issue #4 - Description ^*

Please describe the ___ issue in detail below.

/

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Warranty issue #4 - Serial Number ^*

Please enter the serial number of the appliance below. The serial number will be on a sticker on or in the appliance itself, or in the appliance manual.

press Enter ↵

'Oops! something went wrong.',

Please upload clear photos or a short video of warranty issue #4 ^*

We need both a close-up photo and a positional photo or a short video, so that we can see the detail of the issue.

You can drag & drop or paste as well

press Enter ↵

'Oops! something went wrong.',

Would you like to add another issue to this warranty claim? ^*

You can add a maximum of 6 more issues to this warranty submission.

Yes

No

press Enter ↵

'Oops! something went wrong.',

Warranty issue #5 ^*

What type of issue are you experiencing with your caravan ___?

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Warranty issue #5 - Description ^*

Please describe the ___ issue in detail below.

/

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Warranty issue #5 - Serial Number ^*

Please enter the serial number of the appliance below. The serial number will be on a sticker on or in the appliance itself, or in the appliance manual.

press Enter ↵

'Oops! something went wrong.',

Please upload clear photos or a short video of warranty issue #5 ^*

We need both a close-up photo and a positional photo or a short video, so that we can see the detail of the issue.

You can drag & drop or paste as well

press Enter ↵

'Oops! something went wrong.',

Would you like to add another issue to this warranty claim? ^*

You can add a maximum of 5 more issues to this warranty submission.

Yes

No

press Enter ↵

'Oops! something went wrong.',

Warranty issue #6 ^*

What type of issue are you experiencing with your caravan ___?

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Warranty issue #6 - Description ^*

Please describe the ___ issue in detail below.

/

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Warranty issue #6 - Serial Number ^*

Please enter the serial number of the appliance below. The serial number will be on a sticker on or in the appliance itself, or in the appliance manual.

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'Oops! something went wrong.',

Please upload clear photos or a short video of warranty issue #6 ^*

We need both a close-up photo and a positional photo or a short video, so that we can see the detail of the issue.

You can drag & drop or paste as well

press Enter ↵

'Oops! something went wrong.',

Would you like to add another issue to this warranty claim? ^*

You can add a maximum of 4 more issues to this warranty submission.

Yes

No

press Enter ↵

'Oops! something went wrong.',

Warranty issue #7 ^*

What type of issue are you experiencing with your caravan ___?

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Warranty issue #7 - Description ^*

Please describe the ___ issue in detail below.

/

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Warranty issue #7 - Serial Number ^*

Please enter the serial number of the appliance below. The serial number will be on a sticker on or in the appliance itself, or in the appliance manual.

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'Oops! something went wrong.',

Please upload clear photos or a short video of warranty issue #7 ^*

We need both a close-up photo and a positional photo or a short video, so that we can see the detail of the issue.

You can drag & drop or paste as well

press Enter ↵

'Oops! something went wrong.',

Would you like to add another issue to this warranty claim? ^*

You can add a maximum of 3 more issues to this warranty submission.

Yes

No

press Enter ↵

'Oops! something went wrong.',

Warranty issue #8 ^*

What type of issue are you experiencing with your caravan ___?

press Enter ↵

'Oops! something went wrong.',

Warranty issue #8 - Description ^*

Please describe the ___ issue in detail below.

/

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'Oops! something went wrong.',

Warranty issue #8 - Serial Number ^*

Please enter the serial number of the appliance below. The serial number will be on a sticker on or in the appliance itself, or in the appliance manual.

press Enter ↵

'Oops! something went wrong.',

Please upload clear photos or a short video of warranty issue #8 ^*

We need both a close-up photo and a positional photo or a short video, so that we can see the detail of the issue.

You can drag & drop or paste as well

press Enter ↵

'Oops! something went wrong.',

Would you like to add another issue to this warranty claim? ^*

You can add a maximum of 2 more issues to this warranty submission.

Yes

No

press Enter ↵

'Oops! something went wrong.',

Warranty issue #9 ^*

What type of issue are you experiencing with your caravan ___?

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Warranty issue #9 - Description ^*

Please describe the ___ issue in detail below.

/

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Warranty issue #9 - Serial Number ^*

Please enter the serial number of the appliance below. The serial number will be on a sticker on or in the appliance itself, or in the appliance manual.

press Enter ↵

'Oops! something went wrong.',

Please upload clear photos or a short video of warranty issue #9 ^*

We need both a close-up photo and a positional photo or a short video, so that we can see the detail of the issue.

You can drag & drop or paste as well

press Enter ↵

'Oops! something went wrong.',

Would you like to add another issue to this warranty claim? ^*

You can add a maximum of 1 more issues to this warranty submission.

Yes

No

press Enter ↵

'Oops! something went wrong.',

Warranty issue #10 ^*

What type of issue are you experiencing with your caravan ___?

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Warranty issue #10 - Description ^*

Please describe the ___ issue in detail below.

/

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Warranty issue #10 - Serial Number ^*

Please enter the serial number of the appliance below. The serial number will be on a sticker on or in the appliance itself, or in the appliance manual.

press Enter ↵

'Oops! something went wrong.',

Please upload clear photos or a short video of warranty issue #10 ^*

We need both a close-up photo and a positional photo or a short video, so that we can see the detail of the issue.

You can drag & drop or paste as well

press Enter ↵

'Oops! something went wrong.',

Thank you.

We will review your warranty claim details and be in touch with any further questions or resolutions as soon as possible.

The claims process can take up to 8 weeks so please be patient. We will keep you informed along the way.

Complete

Contact Seller

If you purchased your caravan second hand, or from another dealer, please contact the seller for further information.

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Warranty Claim

And now a few details about your caravan.

Thank you.

Contact Seller