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Warranty & Repair

This intake form takes 3-5 minutes. To ensure a smooth process, please have your order number and photos of your watch ready..

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Important Conditions

Returns/Exchanges: Under our Trytanium Guarantee, you can return your watch for any reason within 14 days of receipt. Please note that the watch must be in new, unworn condition with all original packaging.
Accessories: Reminder that straps and bracelets are Final Sale.
Liability: Return shipping is the customer's responsibility. RZE is not responsible for items lost or damaged during shipment.

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Please provide your contact information:

First Name ^*

Last Name ^*

Email ^*

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Please provide your order number ^*

Enter your order number (e.g., #RZE-XXXX). If not purchased from our site, please specify the retailer.

Note: Warranty applies to watches only from authorized dealers. Purchases from eBay, Chrono24, or unauthorized resellers are not covered. Accessory-only orders are final sale.

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Thanks, ___! How can we help you with your timepiece? ^*

Warranty Claim (Defects or malfunctions)

Watch Service & Repair (Maintenance or damage)

Exchange my Watch (Unworn watches only)

Return my Watch (Unworn watches only)

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What watch do you wish to return/repair? ^*

Please note: Returns and exchanges are applicable to watches only. Due to hygiene and wear-and-tear standards, all straps, bracelets, and accessories are final sale and cannot be returned or exchanged.

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THE TRYTANIUM GUARANTEE

Since you are returning or exchanging an unworn timepiece, your request will be processed under our 14-day Trytanium Guarantee:

👉 https://www.rzewatches.com/pages/trytanium-return-page

Please complete the steps on that page to finalize your return or exchange.

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We are sorry to hear your timepiece is not performing as expected. Please describe the issue or the service your watch requires. ^*

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Please upload clear photos of your watch. If applicable, include a close-up of the specific area(s) requiring service or attention. ^*

You can drag & drop or paste as well

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Ok ___, please describe the issue you are experiencing with your timepiece. ^*

You may select multiple options

General Service

Battery

Accuracy

Alignment

Cosmetics

Parts Replacement

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Please upload clear photos of your watch. If applicable, include a close-up of the specific area(s) requiring service or attention. ^*

You can drag & drop or paste as well

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How would you like to proceed? ^*

Service/Repair

Exchange

Return

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Any additional questions or comments?

Click 'Submit' to complete the questionnaire

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Thank you for your submission

Please allow up to 48hrs, our team will get in touch shortly.

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Warranty &amp; Repair

Important Conditions

THE TRYTANIUM GUARANTEE

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Warranty & Repair