Machine ID (If Applicable)

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Type of Issue 👇 ^*

I require a Refund

Machine Not Turning on

Card payment is not working

Cash/coin payment is not working

Product is not dispensing

Product is stuck

Machine is out of stock

Machine is taking money but not dispensing

Machine is making unusual noises

Screen/display not working

Machine isn’t getting cold

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Description of the Issue

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Photo Of the Issue

You can drag & drop or paste as well

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Has This Issue Happened Before? 👇

Yes Multiple Times

Yes, but only Once before

No this is the first time

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Urgency of the Issue

High (Machine is completely non-functional)

Medium (Some features are working, but there is a problem)

Low (Minor inconvenience, but machine still works)

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Additional Comments

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Please fill the following

First Name

Email

Phone Number

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Thank You

We’ve received your report — thank you for taking the time to let us know. 🚧🛠️

Our team is already on it and will review the issue as soon as possible.

If you’ve requested a refund, sit tight — we’ll process it on our end quickly, but please note it may take up to 7 business days for your bank to complete the transaction. ⏳💸

In the meantime, if you need to update your report or have any questions, feel free to contact us at 1300 528 272.

Thanks again for helping us keep our machines running smoothly! 🙌

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