Thanks for giving one of our adventure companions a try. For additional information and FAQ regarding our return policy, please visit our website.
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Let's start with the basics
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We're sorry it didn't work out. Are you interested in an exchange or a return?
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Please provide us with your order number
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Which watch are you returning?
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IMPORTANT NOTE: Only WATCHES qualify for Trytanium. Items such as bracelet, straps, bags, etc are not eligible for returns or refund.
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Please note that returns will only be accepted if they are initiated within 14 days of delivery. Please ensure that your order is within the return window, before shipping your watch. If the watch has been returned outside the 14-days period, it will be sent back with a return shipping charge.
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In order to return your watch, you'll need to send it back to one of our service centres. For North American Customers, please select USA - rest of world, please select Singapore.
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Original shipping charges (if applicable) are non-refundable and you are responsible for the charges of the return shipping. Once we confirm receipt of your watch, we will contact you to process your return.
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Please carefully package your watch and address it to the following address:
Big Idea Design
ATTN: RZE Returns
7001 Shallowford Rd
Chattanooga TN 37421
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Please carefully package your watch and address it to the following address:
RZE Pte Ltd
1 Kaki Bukit Ave 3
#07-11, KB-1
Singapore 416087
** IMPORTANT: Please input "Watches for return" and put the value at $100 else there will be import duties levied on returns and the duties paid will be deducted from the final return amount.
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Please include a printed copy of the RZE Return Form in your return parcel for our staff to quickly process the refund.
We'll get back to you regarding your return as soon as possible. Once you have your tracking number for the return, please email the details to *[email protected] *
If you have additional questions, please contact us via e-mail: [email protected]