First things first. Whats your name?

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Ok ___, lets start off with a simple one:

How useful is our software for you?

1 → Not useful

5 → Very useful

Not useful Very useful

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Thanks! Now we want you to think about whether you find the software user-friendly.

On a scale of 1-5, tell us how much you agree with these statements.

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'Oops! something went wrong.',

The software is really easy to use.

1 → I strongly disagree

5 → I strongly agree

I strongly disagree I strongly agree

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'Oops! something went wrong.',

At the beginning, it was easy for me to figure out how to use the software.

1 → I strongly disagree

5 → I strongly agree

I strongly disagree I strongly agree

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On my screen, I like the look and feel of the software.

1 → I strongly disagree

5 → I strongly agree

I strongly disagree I strongly agree

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Great! Right, time to get a bit personal: do you trust us?

Decide how much you agree with these two statements about whether weve earned your confidence!

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'Oops! something went wrong.',

I find the software reliable.

1 → I strongly disagree

5 → I strongly agree

I strongly disagree I strongly agree

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'Oops! something went wrong.',

When I use the software, I feel like my information is secure.

1 → I strongly disagree

5 → I strongly agree

I strongly disagree I strongly agree

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Good going! Youre just past the surveys halfway point.

Now for a few quick questions about compatibility and* collaboration*.

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Which operating system do you mainly use the software on?

Apple iOS

Apple MacOS

Microsoft Windows

Google Android

Google Chrome OS

Linux/Ubuntu

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Have you had any problems with the software freezing or crashing?

Yes

No

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'Oops! something went wrong.',

Oh, sorry to hear that! Could you tell us whether the problem was a one-off or more of a recurring thing?

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Have you had any problems with integrating the software with other software?

Yes

No

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Oh dear. We're sorry to hear that! Could you briefly explain what happened?

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On a scale of 1-5, tell us how much you agree with the following statement:

The software allows me to collaborate with other users as much as I need to.

1 → I strongly disagree

5 → I strongly agree

I strongly disagree I strongly agree

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'Oops! something went wrong.',

Thank you ___ for all this super useful info!

Just a quick question about our customer support.

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Have you needed to contact our customer support?

Yes

No

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'Oops! something went wrong.',

and could you tell us how helpful you found our support team?

1 → Not helpful

5 → Very helpful

Not helpful Very helpful

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'Oops! something went wrong.',

Ok, almost there. Time for the nitty gritty.

On a scale of 1-5, tell us how much you agree with these statements about our overall performance.

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'Oops! something went wrong.',

This software is good value for money.

1 → I strongly disagree

5 → I strongly agree

I strongly disagree I strongly agree

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'Oops! something went wrong.',

I would recommend this software to a friend.

1 → I strongly disagree

5 → I strongly agree

I strongly disagree I strongly agree

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'Oops! something went wrong.',

Thanks for letting us know! So, final question.

Any suggestions for how we could improve our software? (elements to modify, new features we could add, etc.)

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Thanks ___! We really appreciate your answers. Now if youll excuse us, were off to work on all that useful feedback youve provided!

Create your own Youform

Welcome back! Loading your previous answers...

Hi! Obviously we hope you love using our software. But even if youve hit a few obstacles, help us improve by answering these quick questions.

Ok ___, lets start off with a simple one:

Thanks! Now we want you to think about whether you find the software user-friendly.

The software is really easy to use.

At the beginning, it was easy for me to figure out how to use the software.

On my screen, I like the look and feel of the software.

Great! Right, time to get a bit personal: do you trust us?

I find the software reliable.

When I use the software, I feel like my information is secure.

Good going! Youre just past the surveys halfway point.

On a scale of 1-5, tell us how much you agree with the following statement:

Thank you ___ for all this super useful info!

and could you tell us how helpful you found our support team?

Ok, almost there. Time for the nitty gritty.

This software is good value for money.

I would recommend this software to a friend.

Thanks ___! We really appreciate your answers. Now if youll excuse us, were off to work on all that useful feedback youve provided!